Comments for Stuart Duff http://stuartduff.com Web Designer, Media and Tech Lover Sat, 14 Apr 2012 12:20:33 +0000 hourly 1 Comment on Faulty iPhone O2 Completely Disregard Sale Of Goods Act (1979) by stuartduff http://stuartduff.com/faulty-iphone-o2s-complete-disregard-ignorance-of-sale-of-goods-act-1979-09042012/#comment-2260 stuartduff Sat, 14 Apr 2012 12:20:33 +0000 http://stuartduff.com/?p=477#comment-2260 Hi Paul,   I would definitley beg to differ on your quote "We take every customer issue seriously". I provided all my contact deatails to your webteam email as requested to do on twitter via a direct message over two days ago and have had no contact from your comapny since.?   If thats "Taking customer issues seriously" I would hate to see your response times to non serious issues ;/ Hi Paul,
 
I would definitley beg to differ on your quote “We take every customer issue seriously”. I provided all my contact deatails to your webteam email as requested to do on twitter via a direct message over two days ago and have had no contact from your comapny since.?
 
If thats “Taking customer issues seriously” I would hate to see your response times to non serious issues ;/

]]> Comment on Faulty iPhone O2 Completely Disregard Sale Of Goods Act (1979) by Stuart http://stuartduff.com/faulty-iphone-o2s-complete-disregard-ignorance-of-sale-of-goods-act-1979-09042012/#comment-2259 Stuart Thu, 12 Apr 2012 22:47:12 +0000 http://stuartduff.com/?p=477#comment-2259 Was meant to be 2012, looks like my biological clock is running a year behind everyone else in the world. I have updated the post to correct the error and thanks for pointing it out. Worst thing is I proof read it about two dozen times before posting and never even noticed that error :( Was meant to be 2012, looks like my biological clock is running a year behind everyone else in the world. I have updated the post to correct the error and thanks for pointing it out. Worst thing is I proof read it about two dozen times before posting and never even noticed that error :(

]]> Comment on Faulty iPhone O2 Completely Disregard Sale Of Goods Act (1979) by androiduser http://stuartduff.com/faulty-iphone-o2s-complete-disregard-ignorance-of-sale-of-goods-act-1979-09042012/#comment-2258 androiduser Thu, 12 Apr 2012 21:26:25 +0000 http://stuartduff.com/?p=477#comment-2258 Quoted from yourself you mention 2011, I am guessing you mean 2012 ??? "On 17/10/2010 I purchased an iPhone 4 16GB from O2 / Telefonica UK, Unit 8A, The Forge Shopping Centre, Glasgow on a 24 month contract for the price £153.99 and 24 monthly payments of £36. On the 01/04/2011" This would mean you only had the phone for under 6 months and you should have taken it to an Apple store, I do not understand even if you did mean 2012 that the first port of call wouldn't be an Apple store as I would have assumed these guys would have been more helpful, no? Quoted from yourself you mention 2011, I am guessing you mean 2012 ???

“On 17/10/2010 I purchased an iPhone 4 16GB from O2 / Telefonica UK, Unit 8A, The Forge Shopping Centre, Glasgow on a 24 month contract for the price £153.99 and 24 monthly payments of £36. On the 01/04/2011″

This would mean you only had the phone for under 6 months and you should have taken it to an Apple store, I do not understand even if you did mean 2012 that the first port of call wouldn’t be an Apple store as I would have assumed these guys would have been more helpful, no?

]]> Comment on Faulty iPhone O2 Completely Disregard Sale Of Goods Act (1979) by Stuart http://stuartduff.com/faulty-iphone-o2s-complete-disregard-ignorance-of-sale-of-goods-act-1979-09042012/#comment-2257 Stuart Wed, 11 Apr 2012 15:52:58 +0000 http://stuartduff.com/?p=477#comment-2257 Sorry to hear you have also had problems with O2 recognising the Sale Of Goods Act and it's unfortuante that you decided to give up and purchase another handset. I'm sure there are many more consumers in a similar situation across all mobile carriers and not just O2. Sorry to hear you have also had problems with O2 recognising the Sale Of Goods Act and it’s unfortuante that you decided to give up and purchase another handset. I’m sure there are many more consumers in a similar situation across all mobile carriers and not just O2.

]]> Comment on Faulty iPhone O2 Completely Disregard Sale Of Goods Act (1979) by Stuart http://stuartduff.com/faulty-iphone-o2s-complete-disregard-ignorance-of-sale-of-goods-act-1979-09042012/#comment-2256 Stuart Wed, 11 Apr 2012 15:49:48 +0000 http://stuartduff.com/?p=477#comment-2256 Apple has just been forced last week by EU law (Italian Courts) to extend their warranty on all products including the iPhone to two years instead of one, this law also applies in the UK ;) http://www.macworld.co.uk/mac/news/?newsid=3348755 http://www.gizmodo.co.uk/2012/04/thanks-to-the-eu-you-now-get-a-two-year-warranty-with-your-apple-products/ Apple has just been forced last week by EU law (Italian Courts) to extend their warranty on all products including the iPhone to two years instead of one, this law also applies in the UK ;)

http://www.macworld.co.uk/mac/news/?newsid=3348755

http://www.gizmodo.co.uk/2012/04/thanks-to-the-eu-you-now-get-a-two-year-warranty-with-your-apple-products/

]]> Comment on Faulty iPhone O2 Completely Disregard Sale Of Goods Act (1979) by Stuart http://stuartduff.com/faulty-iphone-o2s-complete-disregard-ignorance-of-sale-of-goods-act-1979-09042012/#comment-2255 Stuart Wed, 11 Apr 2012 12:03:41 +0000 http://stuartduff.com/?p=477#comment-2255 Hi Paul, Thanks for replying and I look forward to discussing this matter further with a member of your staff. Hi Paul,

Thanks for replying and I look forward to discussing this matter further with a member of your staff.

]]> Comment on Faulty iPhone O2 Completely Disregard Sale Of Goods Act (1979) by O2 customer http://stuartduff.com/faulty-iphone-o2s-complete-disregard-ignorance-of-sale-of-goods-act-1979-09042012/#comment-2254 O2 customer Wed, 11 Apr 2012 09:37:53 +0000 http://stuartduff.com/?p=477#comment-2254 We had a similar problem with my daughter’s blackberry and O2 last year when we submitted a written Sale Of Goods Act letter to them. Eventually we got a reply after four SOGA letters were sent stating that O2 held no responsibility and to contact the manufacturer directly. I found their customer service centre appalling; very unresponsive and uneducated towards the Sale Of Goods Act, we eventually gave up and were forced to buy her another handset from an O2 competitor. We had a similar problem with my daughter’s blackberry and O2 last year when we submitted a written Sale Of Goods Act letter to them. Eventually we got a reply after four SOGA letters were sent stating that O2 held no responsibility and to contact the manufacturer directly. I found their customer service centre appalling; very unresponsive and uneducated towards the Sale Of Goods Act, we eventually gave up and were forced to buy her another handset from an O2 competitor.

]]> Comment on Faulty iPhone O2 Completely Disregard Sale Of Goods Act (1979) by androiduser http://stuartduff.com/faulty-iphone-o2s-complete-disregard-ignorance-of-sale-of-goods-act-1979-09042012/#comment-2253 androiduser Wed, 11 Apr 2012 05:51:27 +0000 http://stuartduff.com/?p=477#comment-2253 Should have bought an Android, 2 year warranty and you wouldn't have had this trouble. Should have bought an Android, 2 year warranty and you wouldn’t have had this trouble.

]]> Comment on Limit WordPress Posts Text Length Without The Use Of Plugins by WordPress: control the length of excerpts or comments – Shilling: The Blog http://stuartduff.com/limit-wordpress-posts-text-length-without-the-use-of-plugins-16122009/#comment-2252 WordPress: control the length of excerpts or comments – Shilling: The Blog Wed, 11 Apr 2012 02:30:36 +0000 http://stuartduff.com/?p=343#comment-2252 [...] printing to screen this great little PHP snippet will do the job. I originally found this posted here on Stuart Duff’s [...] [...] printing to screen this great little PHP snippet will do the job. I originally found this posted here on Stuart Duff’s [...]

]]> Comment on Limit WordPress Posts Text Length Without The Use Of Plugins by WordPress: control the length of excerpts or comments – Shilling: The Blog http://stuartduff.com/limit-wordpress-posts-text-length-without-the-use-of-plugins-16122009/#comment-2251 WordPress: control the length of excerpts or comments – Shilling: The Blog Wed, 11 Apr 2012 02:30:36 +0000 http://stuartduff.com/?p=343#comment-2251 [...] printing to screen this great little PHP snippet will do the job. I originally found this posted here on Stuart Duff’s [...] [...] printing to screen this great little PHP snippet will do the job. I originally found this posted here on Stuart Duff’s [...]

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